INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

PRODUCTS & INGREDENTS

What ingredients do you use for your soaps?

Each bar begins with nourishing oils like olive, coconut, shea butter and castor. Then we add pure essential oils, herbs and clays - nothing you can't pronounce.

Are your soaps suitable for sensitive skin?

Yes. We avoid harsh detergents, alcohols and synthetic fragrance. Most of our recipes were created for sensitive or reactive skin. 

Do your products contain synthetic fragrances or colorants?

Never. Scents come from essential oils and colours come from clays, botanicals and natural pigments.

Are your soaps vegan and cruelty-free?

Absolutely. No animal fats, no testing on animals, no shortcuts.

How long do the soaps last with regular use?

About 3-4 weeks per bar if you keep it dry between uses. A draining soap dish helps extend its life.

Do you use palm oil in your products?

Yes. Web use sustainably sourced palm oil that doesn't harm forests or wildlife.

SKIN & BENEFITS

Which soap is best for dry skin?

Try our Oat & Shea or Lavender blends - they're rich in shea butter and gentle on parched skin.

Can your soaps help with eczema or acne-prone skin?

We're not medical professionals, but many customers with eczema or acne say our natural bars calm irritation and reduce dryness without the burn. 

Are your candles safe for people with allergies or asthma?

Yes. We use pure soy wax and essential oils - no paraffin, no synthetic scent boosters.

Do your soaps moisturize, or do I still need lotion afterward?

Our cold-process method keeps the natural glycerin intact, so most people find they need far less lotion than usual.

USAGE & CARE

How should I store m soap to make it last?

Let it breathe. Keep it on a slatted dish away from standing water. Dry air equals longer life.

Can your soap be used on both face and body?

Yes, most bars are gentle enough for both - especially our unscented or oatmeal versions.

Are your candles made from soy or paraffin wax?

Only soy wax. It burns cleanly and evenly, leaving the air as pure as your conscience.

How long do your candles burn on average?

A standard candle lasts around 30-35 hours, the larger jars can go up to 50.

SUSTAINABILITY & ETHICS

Is your packaging recyclable or bio-degradable?

Yes. Our boxes and labels are fully recyclable and we avoid plastic wherever possible. 

Do you offer refills or eco-friendly packaging options?

We're working toward a refill option for select items. For now, all packaging is designed to have the smallest footprint possible.

Where are your ingredients soured from?

We buy from trusted South African suppliers who share our commitment to ethical and sustainable sourcing.

Is everything really handmade in South Africa?

Every batch is mixed, poured, cut and cured right here - by hand, not machine.

ORDERS, SHIPPING & POLICIES

How long does delivery take after I place my order?

Orders ship within 2-3 business days.

What happens if my order arrives damaged or I'm not satisfied?

Contact us within 7 days. We'll replace or refund if the claim is reasonable.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS